Terms of Service

Effective Date: August 27, 2026

Service: Monos, a product operated by Formed Goods LLC, a Washington limited liability company

Contact: hello@runmonos.com

1. Acceptance of These Terms

Monos is a product of Formed Goods LLC, a Washington limited liability company ("Formed Goods," "we," "us," or "our"). These Terms of Service ("Terms") form a binding agreement between Formed Goods LLC and the person or business accessing or using the Service ("you" or "Customer").

"Monos" and "the Service" refer to the software these Terms govern. The contracting party is Formed Goods LLC — Monos is a product, not a separate company, and it is not a registered trade name of Formed Goods LLC.

By accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the business you represent. If you do not have authority to bind that business, or if you do not agree to these Terms, you may not use the Service.

You agree that acceptance may be given electronically and that these Terms are as enforceable as a signed paper agreement. The current version of these Terms, with its effective date, is published at this address. We do not currently present a separate click-through acceptance screen; if we add one, the record it creates will supplement acceptance by use rather than replace it.

2. The Service

Monos is a cloud-based inventory, formulation, and production-management application for makers of formulated goods — including soap, cosmetics, skincare, candles, and fragrance products. The Service helps you record materials and suppliers, build and version formulas, plan and record manufacturing batches, track inventory and costs, record sales orders and purchase orders, and generate related reports and CSV exports. It includes AI-assisted features, described in Section 7, and optional third-party integrations, described in Section 8.

The Service is provided through a web application. There is no public application programming interface, no mobile application, and no offline version.

The Service is provided on a workspace basis. Each workspace is associated with one business ("Workspace"). Access is currently by invitation only. There is no public signup: an account can only be created by someone we have invited by email address.

We may add, change, or remove features of the Service over time. We will use reasonable efforts to notify you of changes that materially reduce core functionality you rely on.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

You are responsible for: (a) the accuracy of information you provide; (b) maintaining the confidentiality of your login credentials; (c) all activity that occurs under your account or Workspace; and (d) promptly notifying us of any unauthorized access. Workspace owners are responsible for the members they invite and the permissions they grant.

4. Beta Access and Fees

The Service is currently in private beta and is provided without charge. There is no subscription, no trial that converts, no payment method on file, and no billing system. We do not currently process payments of any kind.

Beta access may be modified, limited, or discontinued at any time. Beta access will not convert into a paid subscription without prior notice to you and your affirmative agreement to the applicable pricing and billing terms. If and when paid plans are introduced, the terms governing fees, renewal, refunds, taxes, and non-payment will be presented to you at that time and will not apply to you unless you accept them.

5. Your Content and Data

5.1 Ownership

As between you and Formed Goods LLC, you retain all right, title, and interest in the data, formulas, recipes, supplier information, cost data, images, documents, and other content you or your Workspace members submit to or generate within the Service ("Customer Data"). We claim no ownership over your Customer Data, including your product formulas, which we recognize may constitute your trade secrets and confidential business information.

5.2 License to Us

You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, and process your Customer Data solely as reasonably necessary to provide, secure, maintain, troubleshoot, and support the Service for you, including through the AI Features described in Section 7 and the integrations you choose to connect under Section 8. This license ends when the corresponding Customer Data is deleted, subject to Section 13 and to residual copies in backups.

This license does not extend to using your Customer Data to develop, market, or improve products or services for anyone other than you.

5.3 Separation From Formed, and From Other Workspaces

Formed Goods LLC also operates Formed, a skincare business, and Monos began as software built for Formed before it was offered to anyone else. That makes your software vendor a company that sells into your category. You should not have to infer where the boundary is, so it is stated here:

• Your Customer Data is used only to provide, secure, maintain, troubleshoot, and support the Service for you.
• Your formulas, recipes, supplier terms, cost data, manufacturing records, and other confidential business information will not be used for Formed, or for the development, sourcing, pricing, or marketing of any product Formed Goods LLC sells.
• One Workspace's Customer Data is never disclosed to, used for, or used to populate another Workspace.
• We may use aggregated or de-identified information to operate and secure the Service. Any such information must not contain, reveal, or permit the reconstruction of any identifiable formula, recipe, supplier term, cost, customer record, or trade secret.

5.4 The Ingredient Library

We separately maintain a reference ingredient library — saponification values, INCI names, fatty-acid profiles, typical usage ranges, published dermal maxima, and similar reference data — compiled from published regulatory, standards-body, and scientific sources, each row recording the source it came from. The library is our content, licensed to you for use within the Service. Adding a library ingredient to your Workspace copies those values onto your own material record; from that point your material, not the library, is what the Service calculates from. Section 9 explains the limits of that data's accuracy and your responsibility to verify it.

6. Data About Your Own Customers

If you use the Service to store or process personal information about your own customers or contacts — for example, order records you enter, or contact and order records synced from a connected sales channel — you are the controller of that personal information and we act as a processor / service provider on your behalf, solely to provide the Service. Our respective obligations regarding that data are set out in a Data Processing Addendum, which we will provide on request to hello@runmonos.com and which takes effect between us when executed.

7. AI Features

The Service includes AI-assisted features: a formulation and business assistant, tools that read uploaded documents and images (certificates of analysis, invoices, handwritten or scanned formula sheets), automated briefings and summaries, and drafting help. These are built on third-party large language model providers.

The providers we use today are Anthropic (Claude) and OpenAI. AI Features are part of the Service and are available to your Workspace without you supplying anything: they run on model access Formed Goods LLC contracts for. A Workspace may instead supply its own API key for one or both providers, and choose which of them to use. Features that read images and PDF pages run on Anthropic only.

When you use an AI Feature, relevant Customer Data is transmitted to the provider serving that request in order to generate a response. Depending on the feature, that may include formula names and percentages, ingredient and material records, supplier and cost data, order and purchase records, tasks, and the content of documents and images you have uploaded and chosen to attach.

Each provider processes that content under its own commercial or API terms and under our configuration with that provider. We do not make an independent promise about any provider's training or retention practices; we identify the providers in our Privacy Policy so you can read their terms yourself, and we will update that list if it changes.

AI Features are decision-support tools, not a substitute for your own professional judgment. Outputs may be inaccurate, incomplete, or unsuitable for your specific product — see Section 9, which applies to all formulation-related output, whether generated by an AI Feature or drawn from the ingredient library.

8. Third-Party Integrations

You may optionally connect third-party services. The integrations available today are Shopify, Google Calendar (and any calendar reachable by subscription address), Meta and Instagram, Klaviyo, and Judge.me. Other platforms shown in the application as planned are not built and connect to nothing.

You choose which integrations to enable and grant the permissions each one requires. The credentials you store for an integration are encrypted with AES-256-GCM before they are written to our database, using a key held in the application environment and never in the database itself. Your use of any connected third-party service is governed by that provider's own terms and privacy policy, and we are not responsible for the acts, omissions, availability, or accuracy of third-party services.

The Service can also publish your production schedule as a calendar feed at a secret address. Anyone holding that address can read that feed; treat it as a credential.

We describe how we protect Customer Data, and how we use cookies and browser storage, in our Privacy Policy.

9. Formulation, Regulatory, Safety, and Reporting Accuracy Disclaimer

9.1 Formulation and Safety

THE SERVICE IS A RECORDKEEPING AND DECISION-SUPPORT TOOL. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL COSMETIC CHEMISTRY, REGULATORY, SAFETY, OR LEGAL ADVICE, AND IT DOES NOT CONSTITUTE A SAFETY ASSESSMENT, PRODUCT CERTIFICATION, OR REGULATORY CLEARANCE OF ANY KIND.

• Ingredient reference data — including saponification values, fatty-acid profiles, iodine and INS values, typical usage ranges, published dermal maxima, and phototoxicity flags — is compiled from published sources believed reliable. It describes a typical material. It may be incomplete, outdated, mismatched to your specific raw-material grade or supplier lot, or simply wrong. You must independently verify any value — a saponification value above all — against your own supplier's certificate of analysis or another authoritative source before formulating or manufacturing with it.
• AI-generated suggestions, warnings, transcriptions, and calculations are provided for convenience and may be incomplete or incorrect. They do not replace your own testing, stability and safety assessment, or applicable regulatory review.
• Values the Service leaves blank mean nobody has established them, not that they are zero or that there is nothing to worry about.
• You are solely responsible for determining whether your products comply with applicable law, including cosmetic labeling and safety requirements, and any additional requirements that apply to specific claims — for example, sunscreen/SPF claims, which in the United States classify a product as an over-the-counter drug subject to FDA monograph requirements. The Service does not provide regulatory clearance or drug-monograph compliance, and using it does not satisfy any such requirement.
• You are solely responsible for product testing (including safety and stability testing), ingredient sourcing, and compliance with all laws applicable to the manufacture, labeling, and sale of your products in every jurisdiction where you do business.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR INJURY, PROPERTY DAMAGE, PRODUCT RECALL, REGULATORY ACTION, OR OTHER LOSS ARISING FROM YOUR RELIANCE ON DATA OR OUTPUT PRODUCED BY THE SERVICE, INCLUDING THE INGREDIENT LIBRARY AND AI FEATURES.

9.2 Reports, Analytics, and Other Generated Content

Reports, dashboards, cost and margin calculations, inventory valuations, and other analytics the Service generates are derived entirely from the data you and your integrations have entered or synced. We make no representation as to the completeness or accuracy of Customer Data, and a report is only as reliable as that underlying data and the calculation logic producing it at the time it is generated. You are responsible for independently verifying any figure before relying on it for accounting, tax, financing, or other consequential business decisions, and we recommend having financial reports reviewed by your own accountant or bookkeeper.

10. Acceptable Use

You will not, and will not permit others to:

• use the Service to violate applicable law, infringe intellectual property rights, or violate the privacy or other rights of a third party;
• attempt to access another Workspace's data without authorization, or attempt to breach or circumvent any security or authentication measure;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits notwithstanding this restriction;
• copy the ingredient library, the Service's software, or its interface in order to build or market a competing product, or access the Service for the purpose of doing so. This does not restrict your own evaluation of the Service, your comparison of it against alternatives, your public description of your experience with it, or any activity applicable law protects notwithstanding a contract term;
• interfere with or disrupt the integrity or performance of the Service, including through automated or excessive use of the AI Features, or through any attempt to evade a limit we apply to them;
• upload content you do not have the right to upload, or special-category / sensitive personal data — such as health, government identification, or financial account data — about identifiable individuals, unless we have separately agreed in writing to support that data.

11. Intellectual Property

Formed Goods LLC and its licensors own all right, title, and interest in the Service, including its software, design, ingredient library compilation, and trademarks (including "Monos"), other than Customer Data. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes for as long as your access continues.

12. Confidentiality

Each party may receive confidential information of the other. For you, this includes your formulas, costs, supplier relationships, and customer records; for us, this includes non-public information about the Service. Each party will use the other's confidential information only as needed to perform under these Terms, protect it with reasonable care, and not disclose it to third parties except as needed to provide the Service (including to subprocessors under confidentiality obligations, as described in our Privacy Policy), as required by law, or with the disclosing party's consent.

13. Term, Suspension, and Termination

These Terms remain in effect while you use the Service.

You may stop using the Service at any time. To close an account or a Workspace, email hello@runmonos.com; a Workspace owner who belongs to more than one Workspace can also delete a Workspace from within the application, which permanently removes its records. There is no subscription to cancel. There is no self-service control that deletes your login itself — that request goes to hello@runmonos.com.

We may suspend or terminate your access if: (a) you materially breach these Terms and do not cure the breach within a reasonable period after notice; (b) required by law; or (c) continued access would pose a security risk to the Service or other Workspaces. We will provide notice where reasonably practicable.

Export. You can export your Workspace's records as CSV files from within the application at any time while your access continues, and we will assist with an export on request to hello@runmonos.com. Following termination we will make your Customer Data available for export for 30 days, after which it may be deleted from our active systems, subject to residual copies in backups.

14. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted or error-free, or that any data, calculation, or AI output will be accurate or complete. Section 9 describes the specific limits that matter most.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

(b) Our total liability arising out of or related to these Terms or the Service will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim or, if no fees have been paid, one hundred dollars ($100).

These limitations do not apply to: (i) either party's indemnification obligations; (ii) your payment obligations; (iii) either party's breach of the confidentiality obligations in Section 12; or (iv) liability that cannot be limited under applicable law.

16. Indemnification

You will indemnify, defend, and hold Formed Goods LLC harmless from third-party claims, damages, and reasonable expenses (including attorneys' fees) arising from: (a) your Customer Data; (b) your use of the Service in violation of these Terms or applicable law; or (c) your products, including any claim relating to their formulation, safety, labeling, or regulatory status.

We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's U.S. intellectual property rights, subject to customary exclusions — including modifications, combination with other products or data, and use of the ingredient library contrary to Section 9.

17. Changes to These Terms

We may update these Terms from time to time, and how we do it depends on what is changing.

• Clarifications and operational changes that do not reduce your rights or increase your obligations — corrections, restructuring, updating the list of providers or integrations — take effect when published, and the Effective Date above is updated.
• Material changes — changes that reduce your rights, increase your obligations, or materially change how we handle Customer Data — will be notified to you by email or in-app notice at least 30 days before they take effect. If you do not agree, you may stop using the Service and request an export before the change takes effect.
• Changes that require your agreement — the introduction of fees, and any change applicable law requires you to consent to — do not apply to you unless you affirmatively accept them.

Continued use is not treated as acceptance of a change in the third category.

18. Governing Law and Disputes

Before filing a claim, the parties agree to first attempt to resolve any dispute informally: the complaining party will give the other written notice describing the dispute, and the parties will negotiate in good faith for at least 30 days from that notice. This informal-resolution step does not apply to claims for injunctive relief to prevent unauthorized access to or misuse of the Service or Customer Data.

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles. The state and federal courts located in Washington will have exclusive jurisdiction over any dispute arising out of these Terms.

19. General

• Entire Agreement. These Terms, the Privacy Policy, and any Data Processing Addendum the parties execute are the entire agreement between you and Formed Goods LLC regarding the Service and supersede prior agreements on the same subject.
• Assignment. You may not assign these Terms without our consent, except to a successor in a merger, acquisition, or sale of substantially all assets. We may assign these Terms, and transfer the Service, to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets. If the contracting entity changes, we will give you reasonable notice. No such transfer has occurred; Formed Goods LLC is the party to this agreement today.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No Waiver. Failure to enforce a provision is not a waiver of our right to do so later.
• Force Majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
• Notices. We may provide notice to you via the email associated with your account or by in-app notice. You may provide notice to us at hello@runmonos.com.

20. Contact

Questions about these Terms may be directed to hello@runmonos.com, which is the address for all correspondence.

Formed Goods LLC is a Washington limited liability company whose registered office is 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States. That address identifies the entity; it is not an operating or correspondence address, and mail sent there will be slower to reach us than email.